Frequently Asked Questions (FAQ):

1. Do you ship internationally?

   • No, currently, we operate in India only.

2. How should I contact if I have any queries?

   • We are always happy to help you. For any queries, suggestions, or feedback, you can call our customer support number at 7449059229 or email us at info@buynewdthconnection.store.

3. How do I track my order?

   • Create an account during the purchase, and you can track your order in the same account.

4. How can I change or cancel my order?

   • For any changes in your order, call our customer care number at 7449059229.

5. How can I return a product?

   • Once the hardware is delivered or installed, returns are not permissible. Please review the terms and conditions of the respective DTH providers before installation.

6. How long will it take to receive my product?

   • Orders are generally processed within 30 minutes. Delivery, installation, and activation may take 4 to 24 hours, depending on the service provider and demand.

7. Do you provide any warranty policy?

   • Generally, there is a 1-year warranty on the Set-Top Box provided directly by DTH service providers. Please understand the terms and conditions beforehand.

8. What is your range of products?

   • Our products and services are regularly updated on the website.

9. Do the services transfer with me from one place to another?

   • The transfer of services from one location to another is subject to the terms and conditions of the respective DTH service providers. Please check with them for detailed information.